“Friendly staff and quick service but the room left some to be desired.Room: To be fair, most rooms in NYC are going to be small but it was still a bit of a surprise. This was fine for a short stay but would be uncomfortable for more than 2 or 3 nights. The heater was obnoxiously loud but it was below freezing so we couldn’t really turn it off. The bathroom was tiny, no counter space and the shower was the same size as the showers in my college dorm. The room has a small desk that doubles as a bedside table so it is not good if you need a place to work. No closet but it does come with a small wardrobe. There’s also no fridge or microwave.Staff: Very helpful and responsive!Location: Good, close to a lot of popular tourist attractions and restaurants.”

“The room, while was clean when we arrived, it wasn't cleaned until the night before we left. It was an unpleasant surprise, when we were informed by the staff at check-in that we would not have daily cleaning for a $300/night hotel. The staff scheduled our cleaning mid-stay. However, the cleaning crew did not actually clean our room at that scheduled time, so we were in a dirty room, with no fresh towels, for the majority of the duration of our stay. We only experienced the cleaned room during the last night of the stay, for a few hours, as we checked out early the next morning. As far as the room condition and maintenance, the moldy smell would hit us every time we entered the room. Several amenities and decor were in disrepair. Paint job was horrendous with what looked like dirt-contaminated paint slapped on room trim and doors, by a complete amateur. It felt like a room of a cheap motel, not a $300/night Hilton hotel. The room was crammed, with extremely limited space to move around, Bathroom was crammed, with a tiny sink in the corner that didn't allow its proper use, especially when the bathroom door opened right at it. I very much doubt this building met any safety or occupancy codes from the space utilization, or fire safety point of view. The toilet seat was broken on one side and it was sliding around. The shower was EXTREMELY hot in the morning with no good way to turn the heat down, except for running it on a very low pressure level so that the apparent lack of pressure on the cold water channel could be equalized. Breakfast - tiny room for too many guests. It was extremely overcrowded. A molded muffins were served (see photo that perfectly describes the condition of the entire hotel)! Very limited selection. In summary, it was an extremely unpleasant stay, with the only highlight that the staff was quite friendly, however, this hardly overcame all the deficiencies of this bad, bad hotel. I very much regret staying here, and my trust in Hilton, where I stayed many times, has been shaken since this brand is allowing for such a bad hotel to have its name on it. I don't see myself booking another Hilton family hotel after this. EDIT: since I discovered that Hilton overcharged me for this stay and they won't provide the reason. Repeated requests to send me a bill that shows why they overcharged me went unanswered. They are just ignoring me, This is what credit card disputes are made for.”